Frequently Asked Questions
Everything you need to know about your Jelly Roll style journey.
What is the typical shipping timeframe?
Standard orders are processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international delivery can take up to 14-21 business days depending on your location.
How do I determine my correct size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the specific garment measurements provided.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. To initiate an exchange or return, please visit our online returns portal with your order number and zip code.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials ethically sourced?
Yes, at Jelly Roll we prioritize sustainable fashion. We work exclusively with manufacturers who adhere to fair labor practices and utilize high-quality, durable fabrics designed to last.
Can I modify or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only accommodate changes or cancellations within 60 minutes of order placement. Please contact our support team immediately for assistance.